Frequently Asked Questions
Everything you need to know about ASOBU® home and drinkware products.
What materials are used in ASOBU® products?
We use high-quality, food-grade materials including double-walled stainless steel, heat-resistant borosilicate glass, and BPA-free plastics to ensure durability and safety.
How should I clean and maintain my drinkware?
While many of our glass items are dishwasher safe, we recommend hand-washing our vacuum-insulated stainless steel products with mild soap to preserve the vacuum seal and exterior finish.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and tracking information is provided via email once your package departs our warehouse.
Do you offer a warranty on your products?
Yes, ASOBU® offers a limited lifetime warranty against manufacturing defects. If your product fails due to a defect in craftsmanship, we will replace it free of charge.
What is your return policy?
If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund.
Are ASOBU® products eco-friendly?
Yes, our mission is to reduce single-use plastic waste by providing stylish, reusable, and long-lasting alternatives for your home and on-the-go lifestyle.